Peter is training Dan to do support:

“The important thing to remember about doing support is that you have to use Mailroom and absorb it until you love working with it. That way when you write people back, it will show that you love Mailroom and, once you help them fix the problem they are having right now, you are sure they will love it too.”

Support is a challenge because most of the email you receive will be negative (people having problems, needing help, etc.) but you must be able to look past that, enjoy solving their problems, and keep a great attitude about using their product.

If you think having evangelists for your company is important, don’t forget support. Support people have a hard job, but they are your most important evangelists.