You may have noticed some problems we’ve had with Mailroom starting on July 4. We are working very hard right now to correct everything, but I wanted to let everyone know exactly what is happening and why.

About a month ago we decided to move to a new hosting partner, data center and servers because we wanted to make sure Mailroom would stay up and run fast even as we continued to add new customers.

This weekend, we plan to finally make the Big Switch. On July 3rd, we deployed some changes to Mailroom to prepare it for the move. Everything looked good after the deployment so we went home for the holiday. When we got in on July 5, we found our deployment had actually failed in some subtle ways. This caused the problems many of you have experienced, including delays you’ve had with receiving email and problems with emails appearing on your Needs Attention page when they do not belong.

We have fixed the bad deployment and now we are working to get everyone’s account looking like it should again. This weekend we plan to move to our new server setup, which should help to avoid this happening again as well.

I would like to also say that as far as we are aware no email has been lost during this week. We are double and triple checking for that to make sure though.

I’m very sorry for any inconvenience this has caused. We know that a reliable service is very important if we are going to ask you to trust a key part of your business to us. We are making this change to new servers and a new hosting partner to ensure our service will be reliable as we go on.

In order to keep everyone as informed as possible, we are going to post regular updates over the next few days as we clean up from the bad deployment on July 3rd and move to our new servers. You can also email support@sproutit.com if you have any questions about your specific account. We all see and respond to messages to this account.

If you would like to talk to me directly about any of this, you can also email me at charles@sproutit.com. I will respond as soon as possible, though I am flying back to the States tomorrow to help with the move so I will be out of touch until I land.

Thank you as always for your continued support. We really love working with you and we look forward to providing a great quality service in the years to come.