Does this mean you are taking credit cards via PayPal? NO IT DOES NOT.

For years, enterprise systems have been able to provide integrated support that ties into their billing and sales system, allowing their support staff to know what their customers had purchased before they respond to their customer emails. But, the price tag was huge! We thought, “Why not bring it to life with the number one credit card payment processing system in the world?” Thus, the idea of bringing PayPal support tied into Mailroom was born.

In a few days, Mailroom will be the first, web-based email help desk that integrates PayPal support.

How useful is this? When a customer sends you an email, Mailroom is able to reference your customer’s order history and show of summary of how many transactions, how long they have been a customer, and how much they have purchased from you.

For example:

Imagine that you sell running shoes online, and one of your customers emails you and asks about your shoe return policy. When the PayPal summary shows you that this customer purchased a new pair of sneakers about 6 months ago at about $50. As any good show pro knows, running shoes should be replaced every 6 months or 500 miles to keep your legs healthy. As you answer their question about your return policy, you also remind them about the 6 month, 500 mile idea, and that easily segues into your current promotions for 10% off for the month of March. You’ve just turned your support response into an upsell.

So, if you are looking forward to providing yet another level of support to your customers, get ready…. It will be released before you know it.