SUNNYVALE, CA, February 26, 2008 - Sproutit, a Silicon Valley web based start up providing web based support software, has added PayPal support with Mailroom, its simple web-based help desk software for website email. Mailroom is the first web-based help desk to integrate PayPal support, enabling users to quickly reference purchases made using PayPal while responding to customer emails.

“For a company to offer good customer support, you need to have as much information about your customer as possible” Charles Jolley said, CEO of Sproutit. “Integrating with PayPal just makes sense for a small business. If you can have your customer’s purchase history available when you are answering their email questions, then you are one step ahead of the game.”

Using PayPal’s open application programming interface (API), Sproutit will tie incoming sales and support email addresses of customers to their transactions with that vendor. The PayPal support feature will be made available to current and new Mailroom accounts that subscribe to the $19 per month plan, and above.

PayPal, the global leader in online payment solutions with more than 164 million accounts worldwide, is currently used on over 100,000 websites, in addition to the largest online auction site, eBay, to process payments.

Mailroom by Sproutit is a web-based email help desk application designed specifically to help companies manage website email. Integrating with both PayPal and Basecamp, Mailroom provides companies the most complete and affordable help desk solution for website email.

Founded in 2005, Sunnyvale based Sproutit creates web-based help desk software for website email. With thousands of clients, Sproutit caters to web app companies, e-commerce websites, non-profits and political campaigns.

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Chris Bauman
Sproutit
chris@sproutit.com

SUNNYVALE, CA, February 25, 2008 - Sproutit today announced that Mailroom, has been selected by the editors of Webware, a CNET site, as a finalist in this year's "Webware 100" Awards for Communcations. The Webware 100 Awards recognize the best Web 2.0 sites, services, and applications that are leading the next wave of innovation. Finalists are selected by the editors of Webware, but the ultimate winners will be picked by the public. Winners will be announced on Monday, April 21, 2008.

Mailroom by Sproutit is a web-based email help desk application designed specifically to help companies manage website email. Integrating with both PayPal and Basecamp, Mailroom provides companies the most complete and affordable help desk solution for website email.

"We are very honored to have been nominated by the Webware readers and to be named a finalist" said Charles Jolley, CEO of Sproutit. "While we are also very humbled to be among such great companies within the Communications category, we think we've got something worth voting for."

The ten categories include Audio, Browsing, Commerce and Events, Communications, Productivity, Publishing and photography, Search and Reference, Social, Utility and Security, and Video.

Webware (www.webware.com) provides the latest information on Web 2.0 sites, services, and applications. Its timely and relevant blog entries about hundreds of web-based services, such as wikis, blogs, and social networking sites, help users determine the best products for them to use in their daily lives. Webware is led by veteran tech journalist and CNET Editor-at-Large Rafe Needleman, with additional entries from the CNET editors. Webware editors received and reviewed thousands of entries. Voting is open to the public beginning Monday, February 25, 2008 at noon PACIFIC and closes on Monday, March 31, 2008 and can be accessed at http://www.webware.com/100

Winners will be invited to celebrate at Web 2.0 Expo San Francisco (http://www.web2expo.com/) held April 22-25 at the Moscone Center West in San Francisco. Web 2.0 Expo is the official partner of the 2008 Webware 100 Awards.

More than 480,000 votes were cast in the 2007 Webware 100 Awards. Last year's winners can be seen here: Http://www.webware.com/html/ww/2007.html

Founded in 2005, Sunnyvale based Sproutit creates web-based help desk software for website email. With thousands of clients, Sproutit caters to web app companies, e-commerce websites, non-profits and political campaigns.

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Chris Bauman
Sproutit
chris@sproutit.com

Sunnyvale, California, November 14, 2007—Sproutit announced that it is partnering with Dreamhost to provide Mailroom to its new and existing clients. DreamHost clients will get two months of free service of Mailroom, Sproutit’s multi-user customer support email software designed for small businesses.

“Working with a company that is as progressive as DreamHost is a real treat,” Charles Jolley said, CEO of Sproutit. “In addition to providing small businesses and teams with great hosted applications, this partnership was created to help DreamHost provide a new and useful offering to all of their business and e-commerce clients.”

DreamHost, who currently is celebrating their 10th year in web hosting, is ranked as the 14th largest web host in the world, according to a report by Webhosting.info. An employee-owned company, based out of Brea, California, hosts over 600,000 domains; approximately 1% of the US market.

Mailroom by Sproutit is available to all DreamHost clients via their web panel interface in the partners section.

Based in Sunnyvale, CA, Sproutit provides hosted customer support email software for small business.

Recently, Mailroom was mentioned in the Smart Biz, Smart Blog in their discussion entitled, SmartList: Dealing with the Email Deluge.

Does this sound like your small business: customer service or inquiry email forms on your Web site are generating more emails then you can effectively keep up with…. read more…

alarm:clock euro just posted a nice piece on Sproutit and Mailroom. This interview was very different from most others I’ve done because the Valerie, the author, was really digging more into the business side of Sproutit. Read everything she wrote, but here is what I found more interest:

Take a look at the writeup we got on Techcrunch today. Here are a few word from Nik Cubrilovic:

I am constantly looking for new products that will make my own business more efficient and perform better, and while finding a lot of good solutions for key problems, more often I find solutions to problems that I hadn’t really thought of. The latest solution that I am using now that saves us both time and help us perform better is Mailroom from Sproutit.

Read more here.

We got a nice mention by Paul Taylor in the Financial Times today. (As did our friends at iotum). Woo-hoo!

Mailroom from Sproutit (www.sproutit.com) aims to deliver similar productivity gains to small businesses deluged with e-mail. The web-based e-mail management software package automatically sorts and routes incoming e-mail and also suggests responses that are then reviewed by a human being.

Sproutit’s mailroom automatically tracks all the correspondence between a business and a customer, delivering one element of big business customer relationship management to small companies.

Full article: A showcase for the coolest gadgets

NetworkWorld says:

Sprout Systems (http://www.sproutit.com): Mailroom is a Web-based e-mail handling system that intelligently suggests responses based on your prior replies to messages. Also supports delegation of messages to other users in your group.

from DEMO O6: Day two | NetworkWorld.com Community

Greg from VentureVoice just posted his excellent podcast about DEMO. He caught up with both Sproutit and Sharpcast throughout the conference along with several VC’s and others. As usual, this is a great podcast with lots of interesting info on how both Sproutit and Sharpcast got started and why we moved to Prague. Check it out:

VentureVoice: Following entrepreneurs at DEMO 2006

Brian Benzinger at SolutionWatch has the first in-depth review of Mailroom post launch:

Overall I find Sproutit Mailroom to be an excellent solution for email management. It is great to see a service such that targets small businesses to help save time with email so they can get back to doing what they want.

Read more at the SolutionWatch Mailroom Review

By Paul Gillin on Thursday Feb 9.

Given all the lip service being given to the small/medium business market, I was surprised there weren’t more products targeting those users. Nevertheless, there were three that caught my eye.

Read more here

DemoGods and Personal Glory

I cannot report on the DemoGod Awards without basking in a bit of personal glory. I’ll get that part out of the way first, then resume our regularly scheduled posting. I coached three companies for their Demo presentations. They are Riya, the photo search engine Krugle, the open source search engine and iodum, the Web 2.0 personal call management system. All three won DemoGod Awards. I am very grateful to have worked with such talented teams and such promising new technology.

Read more here

Wednesday, February 8, 2006 Interview with Charles Jolley, SproutIt.com by Benjamin Kuo.

My interview this morning is with Charles Jolley, co-founder of SproutIt.com. Sproutit is launched its product this Monday at DEMO, and is developing software for handling email for small companies. I spoke to Charles about the company.

Read more at SoCalTech.com.

“What Counts” blog early reactions to Mailroom:

Strong, clean interface. Tackling a critically important role, this product might have legs. Six minutes was too short a period of time to properly evaluate. With my clear interests in email I plan to spend much more time learning about this product. DEMO says there are no competitors, but this isn’t right by a long shot. There are a bunch of folks doing this and have been doing it for a while. (from Demo 2006 – Blogging Demo 2006)

Jeff Clavier got the first post out about our DEMO today. You can read it at:

Sprout Systems: announces MailRoom, a solution for small businesses to manage, prioritize and in some cases automatically reply, to the email they are receiving (stats mentioned is that SMBs spend up to 50% of their time answering). It is based on a Web-based UI that provides ready-made forms, email answers and workflows to speed up email management. This sounds interesting, but I am concerned about the scalability of the demo’ed solution to hundreds of emails, and thousands of contacts. (from Jeff Clavier’s Software Only: DEMO 2006: Day Two – Morning)