Starting today, Mailroom is available with PayPal support.

Nope, I am not talking about us accepting credit cards via PayPal. What I am talking about is the ability for Mailroom to provide you with a summary of your user’s PayPal transactions with you, while you are answering their support email questions.

This is very useful for anyone who currently does use, or is thinking of using, PayPal to process their credit cards on their site. Since this is more geared towards business use, we have designated it to be available on our $19 plans and up. So, if you have a Basic, Plus, Premium, or Enterprise plan, you know have PayPal support built right in.

Now, to get it to work, you will need to login to your PayPal account and change some settings, but it shouldn’t take you more than 2 minutes to do it. You can see what needs to be done here – http://sproutit.com/support/paypal This is a set of step by step instructions on how to set it up.

So, what is in this summary? You are going to be able to see how many times someone has purchased from you in the last year, and what the total of all of their purchases amount to. This should help you know if your support email needs to just answer a quick first time purchase question, or might include some ‘upsell’ ideas as well.

So, go ahead and give it a try. The way we see it, the more you know your customers, the better.

SUNNYVALE, CA, February 26, 2008 - Sproutit, a Silicon Valley web based start up providing web based support software, has added PayPal support with Mailroom, its simple web-based help desk software for website email. Mailroom is the first web-based help desk to integrate PayPal support, enabling users to quickly reference purchases made using PayPal while responding to customer emails.

“For a company to offer good customer support, you need to have as much information about your customer as possible” Charles Jolley said, CEO of Sproutit. “Integrating with PayPal just makes sense for a small business. If you can have your customer’s purchase history available when you are answering their email questions, then you are one step ahead of the game.”

Using PayPal’s open application programming interface (API), Sproutit will tie incoming sales and support email addresses of customers to their transactions with that vendor. The PayPal support feature will be made available to current and new Mailroom accounts that subscribe to the $19 per month plan, and above.

PayPal, the global leader in online payment solutions with more than 164 million accounts worldwide, is currently used on over 100,000 websites, in addition to the largest online auction site, eBay, to process payments.

Mailroom by Sproutit is a web-based email help desk application designed specifically to help companies manage website email. Integrating with both PayPal and Basecamp, Mailroom provides companies the most complete and affordable help desk solution for website email.

Founded in 2005, Sunnyvale based Sproutit creates web-based help desk software for website email. With thousands of clients, Sproutit caters to web app companies, e-commerce websites, non-profits and political campaigns.

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Chris Bauman
Sproutit
chris@sproutit.com